Frequently Asked Questions.
01. orders
When will I receive my order?
Each order confirmation includes the estimated delivery date, which matches the day of shipment provided at checkout. You can always refer to the order confirmation for shipping details.
What if I see a longer delivery time than expected? Can I cancel my order?
If your order’s delivery time has changed since you placed it, you may cancel items not yet shipped. Contact our customer service team to cancel, and we will process your refund within two working days. Unfortunately, we cannot cancel orders that have already shipped.
Will I receive an invoice for my order?
Invoices are not automatically sent but are accessible through your account. Log in to your account to view and download your invoice, or contact us if you need further assistance.
02. Shipping
What is the shipping cost?
We charge a flat rate of $5.00 for all orders up to 12 items, and an additional $2.00 for quantities over 12. Any purchase over $100 has free shipping. These fees include handling, packaging, and shipping costs.
Can I track my shipment?
Once your order ships, you will receive a tracking link in your order confirmation email, allowing you to follow your package’s progress.
03. Bulk Orders and Special Requests
Can I place a bulk order for an event or special occasion?
Yes! For bulk orders, reach out to us directly, and we’ll help arrange everything for your special event or group order.
04. Gift Cards
How can I buy a gift card, and how is it delivered?
Gift cards are available for purchase on our website. Simply select the amount, and we’ll email the digital gift card directly to the recipient.
Do gift cards expire or have additional fees?
Our gift cards never expire, and there are no additional fees. The entire gift card value can be used toward any purchase.
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
05. Returns, Exchanges, and Complaints
What is your return policy?
Thank you for shopping at Cherri Chic Boutique, due to the nature of our products, all sales are FINAL. We do not accept returns, nor do we give refunds or exchanges. However, if an item arrives damaged or defective, please reach out within 7 days at cherrichicboutique@outlook.com with details of the product and the defect. A picture of the damaged product always helps. Accessories that have been used or worn, no longer have the original tags, were ordered in error, or broken due to misuse will not be eligible for return, exchange or refund. We will work to resolve the issue in a timely manner. Customer satisfaction is our priority.
What should I do if I have a complaint or concern?
We are here to help. If you have any issues with your order or experience any product-related concerns, please contact our customer service team at email cherrichicboutique@outlook.com, and we will address your concerns promptly. Customer satisfaction is our goal.
